Platform administration
Support access
Support staff have no routine access to candidate data. Access is time-limited, reason-based and audited.
| Support user | Organisation | Reason | Scope | Window | |
|---|---|---|---|---|---|
| K. Doyle | Kestrel Recruitment | Invitation not received — ticket 4482 | Campaign metadata only | Expires in 3h 12m | |
| R. Naidu | Southbank Health | Report delivery failure — ticket 4479 | Integration logs | Expired 29 Jul 17:00 | — |
| R. Naidu | Morley Talent Partners | Billing query — ticket 4470 | Subscription only | Expired 26 Jul 12:30 | — |
Every support session is recorded against the customer organisation and visible in its audit trail.